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Have questions, need product guidance, or require support? Reach out to The Health Factory. Our customer care team is ready to assist you with orders, recommendations, and general inquiries.

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Do you have questions or need personalized wellness guidance? Fill out the form below, and our team will get back to you as soon as possible. Alternatively, you can contact us via our WhatsApp channel for fast and seamless communication.

Our store

Lagos HQ

12 Okuneye Ave, Egbe,
Lagos 102213, Nigeria

Email:	info@thehealthfactory.com.ng
Phone:	+234 9090000254

Opening hours

Monday:	10-6 PM
Tuesday:	10-6 PM
Wednesday:	10-6 PM
Thursday:	10-6 PM
Friday:	10-6 PM
Saturday:	10-6 PM
Sunday:	Closed

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Frequently Asked Questions

1. Are your products 100% natural?

Yes. Every product at The Health Factory is made from pure, natural herbs, spices, oils, and plant-based ingredients. We do not use artificial additives, preservatives, or harsh chemicals.

2. Do your products have side effects?

Our products are natural and generally safe, but reactions can vary depending on individual health conditions. If you have a medical condition or are on medication, please consult your doctor before use.

3. How do I place an order?

You can order directly through our website or via our WhatsApp order button. Simply add products to your cart, check out, or send your order list to WhatsApp for fast processing.

4. Do you deliver nationwide?

Yes, we deliver across all states in Nigeria. Delivery fees vary by location and will be calculated at checkout or shared on WhatsApp when ordering.

5. How long does delivery take?

Delivery within Lagos takes 1–2 days, while deliveries outside Lagos take 2–5 working days, depending on your location and courier availability.

6. Can I return or exchange a product?

For hygiene and safety reasons, opened products cannot be returned. However, if you receive a damaged or wrong item, please contact us within 24 hours, and we will resolve it.

7. Are your products suitable for pregnant or breastfeeding women?

Some herbs are safe, while others should be avoided. Please speak to your healthcare provider before using any herbal remedy during pregnancy or breastfeeding.

8. How do I know which product is right for me?

Our product pages include full descriptions, benefits, and usage guidelines. If you need personalized help, send us a WhatsApp message — our team will guide you based on your wellness goals.