Effective Date: 20th December 2025
Website: The Health Factory NG
Welcome to The Health Factory NG (“we,” “us,” “our”). By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. Use of Website
By using this website, you confirm that:
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You are at least 18 years old, or accessing the site under parental/guardian supervision.
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You will use this website for lawful purposes only.
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You will not misuse, copy, or exploit any content without permission.
2. Product Information & Disclaimer
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All products sold by The Health Factory NG are herbal, wellness, beauty, and lifestyle products.
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Our products are not intended to diagnose, treat, cure, or prevent any disease.
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Information provided on this website is for educational and wellness purposes only and should not replace professional medical advice.
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Always consult a qualified healthcare provider before using any herbal product, especially if you are pregnant, nursing, on medication, or have a medical condition.
3. Orders & Payments
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All orders placed on the website are subject to availability and confirmation.
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Prices are listed in Nigerian Naira (₦) and may change without prior notice.
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Payment must be completed before an order is processed.
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We reserve the right to cancel or refuse any order at our discretion.
4. Shipping & Delivery
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Delivery timelines are estimates and may vary due to logistics, location, or external factors.
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The Health Factory NG is not responsible for delays caused by courier services.
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Customers are responsible for providing accurate delivery details.
5. Returns & Refunds
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Due to the nature of herbal and consumable products, opened or used items are non-refundable.
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Refunds or replacements may be considered for:
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Damaged items upon delivery
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Incorrect items supplied
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Issues must be reported within 24 hours of delivery with clear evidence.
6. Product Usage Responsibility
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Products should be used strictly according to provided instructions.
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Individual results may vary.
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The Health Factory NG is not liable for misuse, allergic reactions, or adverse effects resulting from improper use.
7. Intellectual Property
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All content on this website, including text, images, logos, product descriptions, and designs, belongs to The Health Factory NG.
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You may not copy, reproduce, or distribute any content without written permission.
8. Privacy Policy
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We are committed to protecting your privacy.
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Personal information collected is used solely for order processing, customer service, and communication.
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We do not sell or share customer data with third parties without consent, except where legally required.
9. Limitation of Liability
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The Health Factory NG shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
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Use of our products and services is at your own risk.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website signifies acceptance of any changes.
11. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us:
The Health Factory NG
📧 Email: [Insert Email]
📞 Phone/WhatsApp: [Insert Contact Number]
🌐 Website: The Health Factory NG
